Frequently Asked Questions


What is the last day I can order and expect delivery before Christmas Eve 2021?

The 2021 Holiday shopping season is very short this year as Thanksgiving falls late in the month. In order to receive your order before December 24th, please note the following anticipated cut-off dates for shipments to U.S.-based destinations:

  • Standard Ground Delivery – order no later than December 3rd.
  • 2nd Day Delivery – order no later than December 10th.
  • Overnight Delivery – order no later than December 13th

What is Afterpay and How Does It Work?

Afterpay is a service offered that allows a buyer to order an item today and break the purchase price into 4 separate interest free payments.  Any tax or shipping charges are added to the first payment.  You can find out more about this service here:  https://www.afterpay.com/en-US/how-it-works


What Medium and Style should I choose for my image?

We offer a wide variety of sizes and mediums for fine art images: 

Archive Paper – “Archive Paper” refers to archive-quality photo paper. All the images will look terrific printed on archive paper, with any of the combinations of matting and framing. Luster paper has a slight sheen and will have that luxurious fine art finish. Matte paper is a high contrast, no gloss paper, at an affordable price. We offer a "print only" or a “print with 1-inch border” option. In this case a 1-inch border is added to the image size, so an 8x10” photo will arrive 10x12” etc.; this is ideal if you want to mount and frame the image on your own.

For best long-term results and to protect your image for years to come, having the image matted and framed is the best option. Our frames are affordable, and ship with high quality acrylic instead of glass. This makes a framed photo lighter and easier to handle and removes the worry of glass breaking in transit. We only use archive quality materials and your image will be bright and brilliant for many years to come if protected from direct sunlight. 

Metal Prints - High gloss metal is the richest choice and makes the colors and details of the photo come to life even more. High gloss metal has one drawback, and that is glare. If the image is displayed in an area with a lot of light, either natural or from overhead lighting, you are likely to get a very noticeable glare.  

If glare is likely a problem, then a matte metal print is a better choice. The image will still have the crisp bright colors but without the glare from the lighting and without a glossy finish.

Canvas Prints - Stretched canvas on a wooden frame is a terrific option for images with lots of bright areas. Many landscapes and seascapes look lovely on canvas, which tends to soften the image. For larger image sizes, canvas is lighter and easier to hang, a good thing to keep in mind as you are making your style selections. We offer glossy and matte finishing options; choose matte canvas if the image will be displayed in a place with a lot of light and glare. For large sizes, you can consider printing only the canvas and then having it stretched over a wooden frame at an art or framing store in your neighborhood. This is a cost-effective way of purchasing large sized images and reducing shipping costs.

Acrylic Prints - Acrylic prints offer that pop of color and ultra high definition that makes people stop and say "Wow!".  We offer two different styles 1/4" acrylic comes with metal standoff posts in each corner.  This style allows the photo to appear to jump off the wall! The 1/16" acrylic print has a traditional float mount hanging on the back of the print this style has no visible hardware and the image will appear to float off the wall.  Acrylic prints are glossy and extremely durable.  These prints are weather and water resistant and suitable for bathrooms and other humid environments.   

Wall Murals - printed on a re-positional material that sticks to most surfaces. The mural is easy to install, and can be removed and rehung without losing adhesion, leaving a mark or damaging surfaces.  Printed with high resolution and premium ink they provide vivid colors with luxurious depth.  This is an more affordable alternative for very large prints and much easier to handle than a heavy framed piece.

If you are uncertain about what size or medium to pick for your favorite image, please contact us! We will gladly offer our expertise in solving your printing questions or issues. We want you to be thrilled with your image purchase! 


What is your shipping Policy?

We offer FREE GROUND SHIPPING in the U.S. on all our fine art products including photo prints, matted and or framed prints, metal prints and canvas prints! Additional shipping options are charged at cost for 2-day or overnight within the U.S., and for shipping to destinations outside of the U.S.  For merchandise like calendars and tote bags, a reasonable shipping fee is charged to have it delivered directly to the address you specify.

All orders will be shipped by common carrier directly from our U.S.-based printer. Production time is up to 5 business days (business days are Monday through Friday, excluding holidays). Shipping times will vary depending on the destination. North American transit times will run from 2 to 7 business days after production is completed. International shipping is available, and times are dependent on the destination.  Please note if you choose a 2-day shipping option or a "rush" option that only applies to the shipping speed and does not speed up the creation of your print or merchandise.  If you need a rush print please contact me and choose something from the inventory of prints that I keep on hand for local art shows and for the co-op gallery where I display.  Often choosing from my inventory is a much faster way to get your item to you or your gift recipient.


 

What is Your Policy on Returns/Exchanges/Refunds? 

Catherine Balck Photography wants you to be happy with your fine art photography purchase. Before you place your order, we highly recommend you take advantage of our website's augmented reality (AR) option in order to see what your chosen image will look like on your wall.

Of course, after purchase, if for any reason you are not satisfied with your order please contact us within 72 hours of receiving it. Include your order number and information and be sure to tell us the best way to reach you. In most cases you will be able to return your order to us for a refund or exchange. Custom framing as well as the shipping / handling fees on the original order are not refundable. The shipping costs to return the purchase is the customer's responsibility and all items must be insured.

International orders are non-refundable due to the difficulties involved with shipping and customs.

We do our utmost to ensure your photos are packaged carefully and arrive safely at their destination. If your item was damaged upon receipt, please keep all the packaging, and contact us immediately.


How can I keep up with your new work?

Want to be notified when there are new photos added to the galleries?  Subscribe to our newsletter and follow us on Facebook and Instagram.  For 2021 and 2022 we will be offering a monthly fine art signed print giveaway to one lucky newsletter subscriber.  Join the list and stay tuned to see if your name is drawn for the winning entry!


What is your Privacy Policy?

Please review our Privacy Policy by clicking here

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