Frequently Asked Questions
What is Afterpay and How Does It Work?
Afterpay is a service offered that allows a buyer to order an item today and break the purchase price into 4 separate interest free payments. Any tax or shipping charges are added to the first payment. You can find out more about this service here: https://www.afterpay.com/en-US/how-it-works
What Medium and Style should I choose for my image?
We offer a wide variety of sizes and mediums for fine art images:
Luster Photo Paper – refers to archive-quality photo paper. All the images will look terrific printed on paper, with any of the combinations of matting and framing. Luster paper has a slight sheen and will have that luxurious fine art finish.
For best long-term results and to protect your image for years to come, having the image matted and framed is the best option. The matting will be a brilliant white to offer excellent contrast to the color or Black & White photo. Our frames are affordable, and ship with high quality acrylic instead of glass. This makes a framed photo lighter and easier to handle and removes the worry of glass breaking in transit. We only use archive quality materials and your image will be bright and brilliant for many years to come if protected from direct sunlight.
Metal Prints - High gloss metal is the richest choice and makes the colors and details of the photo come to life even more. High gloss metal has one drawback, and that is glare. If the image is displayed in an area with a lot of light, either natural or from overhead lighting, you are likely to get a very noticeable glare.
If glare is likely a problem, then a matte metal print is a better choice. The image will still have the crisp bright colors but without the glare from the lighting and without a glossy finish. (Please contact me for assistance with ordering Matte Metal prints or for advice regarding which type of metal print is best for your situation.)
Canvas Prints - Stretched canvas on a wooden frame is a terrific option for images. Most of my images look terrific on canvas, which tends to soften the image slightly. For larger image sizes, canvas is lighter and easier to hang, a good thing to keep in mind as you are making your style selections. For large sizes, you can consider printing only the canvas and then having it stretched over a wooden frame at an art or framing store in your neighborhood. This is a cost-effective way of purchasing large sized images and reducing shipping costs.
Acrylic Prints - Acrylic prints offer that pop of color and ultra high definition that makes people stop and say "Wow!". We offer two different styles 1/4" acrylic and 1/8th acrylic with a choice of backing / hanging styles. Either a French Cleat system or 1" metal standoff posts in each corner. The post style allows the photo to appear to jump off the wall! Acrylic prints are glossy and extremely durable.
If you are uncertain about what size or medium to pick for your favorite image, please contact us! We will gladly offer our expertise in solving your printing questions or issues. We want you to be thrilled with your image purchase!
What is your shipping Policy?
We offer several shipping options in the U.S. on all our fine art products. Shipping comes directly from the printer in Santa Cruz California and the details and costs can be seen on in the check out process / cart. Large sized prints will need to be crated to ensure delivery without damage, the cost for the crate is included in the shipping calculation at check out. Merchandise that is available from my inventory, like calendars notecards and tote bags, a reasonable shipping fee depending on the size and weight is charged to have it delivered directly to the address you specify.
If you need a rush order please contact me and I can help you choose something from the inventory of prints that I keep on hand for local art shows and for the retail establishments where I display. Often choosing from my inventory is a much faster way to get your item to you or your gift recipient.
What is Your Policy on Returns/Exchanges/Refunds?
Catherine Balck Photography wants you to be happy with your fine art photography purchase. Before you place your order, we highly recommend you take advantage of our website's augmented reality (AR) option in order to see what your chosen image will look like on your wall.
Of course, after purchase, if for any reason you are not satisfied with your order please contact us within 72 hours of receiving it. Include your order number and information and be sure to tell us the best way to reach you. In most cases you will be able to return your order to us for a refund or exchange. Custom framing as well as the shipping / handling fees on the original order are not refundable. The shipping costs to return the purchase is the customer's responsibility and all items must be insured.
International orders are non-refundable due to the difficulties involved with shipping and customs.
We do our utmost to ensure your photos are packaged carefully and arrive safely at their destination. If your item was damaged upon receipt, please keep all the packaging, and contact us immediately.
How can I keep up with your new work?
Want to be notified when there are new photos added to the galleries? Subscribe to our newsletter and follow us on Facebook and Instagram. In 2023 we will continue to offer a monthly giveawy of a fine art signed print to one lucky newsletter subscriber. Join the list and stay tuned to see if your name is drawn for the winning entry!